Terms of service

Last updated: June 8th, 2026

These Terms of Service apply to your use of The Glasses Maker website and services (“Services”), including all purchases of products made through our store.

By accessing or using our Services, you agree to be bound by these Terms.

Overview

The Glasses Maker operates an online store providing eyewear products, including prescription glasses and related accessories. Our store is powered by Shopify, which provides the e-commerce platform that enables us to sell our products to you.

Eligibility

By using our Services, you confirm that you are at least the age of majority in your jurisdiction, or that you are using the Services under the supervision of a parent or legal guardian.

Where prescription products are purchased for a child, the parent or legal guardian is responsible for providing accurate information and approving the order.

Products and Orders

We make every effort to display product information, descriptions, and pricing accurately. However, we do not guarantee that all information is error-free.

We reserve the right to:

Refuse or cancel any order
Limit quantities per order
Correct pricing or product errors at any time
Modify or discontinue products without notice

If an order is cancelled after payment, a refund will be issued for the amount paid.

Prescription Orders

When ordering prescription eyewear, you are responsible for providing accurate and complete prescription information, including any measurements such as pupillary distance (PD) if required.

We are not responsible for issues arising from incorrect, incomplete, or outdated prescription information provided by you.

All prescription lenses are made to order based on the details submitted at checkout or provided to us.

Pricing and Payment

All prices are shown in GBP. We reserve the right to change prices at any time without notice.

Payment must be completed at checkout. We use secure third-party payment processors, including Shopify Payments and Shop Pay, and we do not store full payment card details on our servers.

Shipping and Delivery

Delivery times are estimates only and may vary depending on location, product type, and demand.

We are not responsible for delays caused by courier services or events outside our control.

Risk of loss passes to you once the order has been delivered to the shipping address provided.

Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy, which forms part of these Terms.

Prescription eyewear is generally non-returnable unless faulty or incorrect due to our error.

Intellectual Property

All content on our website, including branding, logos, product images, text, and design, is the property of The Glasses Maker or its licensors and is protected by intellectual property laws.

You may not copy, reproduce, or distribute any content without written permission.

Prohibited Use

You agree not to use our Services:

For any unlawful purpose
To submit false or misleading prescription information
To attempt to interfere with website security or functionality
To impersonate another person or provide fraudulent information

Limitation of Liability

To the fullest extent permitted by law, The Glasses Maker shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Services or products.

Our total liability for any claim relating to a purchase shall not exceed the amount paid for the product in question.

Nothing in these Terms excludes liability for death or personal injury caused by negligence or any liability that cannot be excluded under applicable law.

Medical and Prescription Disclaimer

All prescription eyewear is manufactured based on information provided by you or your healthcare professional.

We do not provide medical advice, eye examinations, or prescription services. You are responsible for ensuring that your prescription is accurate and up to date.

Privacy

Your personal information is handled in accordance with our Privacy Policy.

Third-Party Services

Our Services may rely on third-party platforms such as Shopify, payment processors, and shipping providers. We are not responsible for the actions or policies of third-party services.

Termination

We reserve the right to suspend or terminate access to our Services if we believe you have violated these Terms or engaged in fraudulent or abusive behaviour.

Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where applicable consumer protection laws provide otherwise.