Shipping policy

Shipping Policy

Last updated: June 8th, 2026

This Shipping Policy explains how orders are processed, shipped, and delivered by The Glasses Maker.

Order Processing

All orders are processed within 1–3 business days. Prescription orders may require additional time for verification and production.

Orders are not processed or shipped on weekends or public holidays.

Prescription Orders

Prescription eyewear is made to order and may require additional processing time before dispatch.

This ensures that lenses are manufactured accurately based on the prescription and specifications provided.

Processing times may vary depending on lens type, coatings, prescription complexity, and order volume.

Where We Deliver

We currently deliver within the United Kingdom only.

If your address is outside the United Kingdom, you will not be able to place an order through our website.

We may expand our delivery regions in the future.

United Kingdom Shipping

We offer Royal Mail Tracked 24 and Royal Mail Tracked 48 delivery services for UK customers.

Available shipping options and costs will be displayed at checkout before purchase.

Estimated delivery times after dispatch are typically:

  • Royal Mail Tracked 24: 1–2 business days

  • Royal Mail Tracked 48: 2–3 business days

While we aim to meet these delivery times, delays may occasionally occur due to courier issues or circumstances outside our control.

Tracking Information

Once your order has been shipped, you will receive a confirmation email with tracking details where applicable.

Delays and Issues

We are not responsible for delays caused by:

  • Courier disruptions

  • Incorrect or incomplete address information provided by the customer

  • Events outside our reasonable control

If your order is significantly delayed, please contact us and we will assist you where possible.

Lost or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us so we can investigate with the courier.

We may require a reasonable investigation period before offering a replacement, refund, or other resolution.

Incorrect Shipping Information

Customers are responsible for ensuring that shipping information is accurate at the time of purchase.

We are not responsible for orders delayed, lost, or delivered incorrectly as a result of inaccurate or incomplete address information provided by the customer.

Contact Us

If you have any questions about shipping, please contact us:

Email: info@theglassesmaker.com