Help Centre

Welcome to our help centre. Find answers to common questions about ordering prescription glasses, delivery, returns, and more.

How to Order Prescription Glasses

Select your frame

Browse our collection and choose the frame style that suits you best.

Choose lens type

Select whether you need reading glasses or distance glasses.

Select lens index

Choose the lens thickness that works best for your prescription.

Upload or enter prescription

Upload a photo of your prescription or manually enter the details.

Frequently Asked Questions

Your prescription should be provided by a qualified optometrist. Make sure it includes all necessary values including sphere, cylinder, axis, and pupillary distance.

Higher index lenses are thinner and lighter. For prescriptions over +/-2.00, we recommend 1.61 index. For stronger prescriptions, consider 1.67 or 1.74 index lenses.

Yes! You can upload a clear photo of your prescription during checkout. Make sure all values are clearly visible and the image is well-lit.

Standard prescription glasses typically take 7-10 business days to manufacture. Complex prescriptions or special coatings may take slightly longer.

Yes, we offer blue light blocking coating as an add-on option during the lens selection process. This helps reduce eye strain from digital screens.

Additional Information

Delivery

We offer free standard delivery on all orders over £50. Express delivery is available for an additional charge. All orders are tracked and insured.

Returns & Exchanges

We offer a 30-day return policy on all frames. If you're not satisfied with your glasses, contact us for a return or exchange. Prescription lenses must be unused.