Privacy policy

Last updated: June 8th, 2026

The Glasses Maker operates this store and website, including all related information, content, features, tools, products and services (the “Services”), in order to provide you with a curated shopping experience. The Glasses Maker is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, store, and share your personal information when you use or interact with our Services, including when you make a purchase, create an account, contact us, use our live chat feature, or upload prescription information.

By using our Services, you confirm that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

We may collect or process the following categories of personal information depending on how you interact with the Services and as permitted by applicable law:

Contact details such as your name, billing address, shipping address, phone number, and email address
Account information such as your username, password, and preferences
Transaction information such as products purchased, returns, exchanges, and payment details
Payment information such as card or payment method details processed securely via payment providers
Communications such as customer support emails, live chat messages, and enquiries
Device and usage information such as IP address, browser type, and interactions with the website
Prescription and vision information including prescription details, pupillary distance (PD), and uploaded prescription documents or images provided by you for the purpose of fulfilling eyewear orders

We treat prescription and vision information as sensitive personal data and process it only where necessary to provide our services.

How We Collect Personal Information

We collect personal information:

Directly from you when you place an order, create an account, contact us, use our live chat feature, or upload information
Automatically when you use our website through cookies and similar technologies
From service providers such as payment processors, Shopify, and shipping partners
From third parties where necessary to complete transactions or provide services

How We Use Your Personal Information

We use your personal information for the following purposes:

To provide and fulfil orders, including manufacturing and delivering prescription eyewear
To process payments and manage transactions
To manage your account and customer relationship
To provide customer support, including responding to enquiries submitted through our live chat feature
To improve and personalise your shopping experience
To communicate with you regarding orders, updates, or enquiries
For marketing purposes where permitted
To ensure security, prevent fraud, and protect our Services
To comply with legal and regulatory obligations

Prescription and Vision Information Use

We use prescription and vision information solely for:

Producing and supplying prescription eyewear products
Verifying prescription details where necessary
Providing customer support relating to eyewear orders
Maintaining records required for legal, regulatory, and business purposes

Children’s Data

Our Services are not directed to children for independent use. However, we recognise that prescription eyewear may be purchased by a parent or legal guardian on behalf of a child.

Where we process personal information relating to a child, it is provided to us by the child’s parent or legal guardian and is used only for the purpose of fulfilling the order, including manufacturing and supplying prescription eyewear.

We do not knowingly collect personal information directly from children without appropriate parental or guardian involvement. If we become aware that such data has been collected without appropriate consent, we will delete it where required by law.

Where personal information relates to a child, we rely on the authority of a parent or legal guardian to provide and manage that information.

How We Share Personal Information

We may share personal information with:

Shopify and service providers who help operate our store
Payment processors, shipping companies, and fulfilment partners
IT, analytics, and customer support providers
Marketing and advertising partners where permitted
Legal or regulatory authorities when required
Other third parties where you have given consent

Security and Retention

We use reasonable technical and organisational measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to:

Fulfil orders and provide services
Comply with legal obligations
Resolve disputes
Maintain business and accounting records

Prescription and uploaded medical-related information is retained only as long as necessary for order fulfilment and legal or regulatory requirements.

Your Rights and Choices

Depending on your location, you may have rights to:

Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of your personal information
Request a copy of your data
Object to or restrict certain processing
Opt out of marketing communications

To exercise your rights, please contact us using the details below.

If you are in the UK or EEA, you may also have rights under GDPR, including the right to withdraw consent where applicable.

Cookies and Tracking

We use cookies and similar technologies to operate our website, improve performance, and understand usage. You can control cookies through your browser settings.

International Transfers

Your personal information may be transferred, stored, or processed outside your country. Where required, we use appropriate safeguards such as Standard Contractual Clauses to protect your data.

Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.